Refund Policy

Every MIXD product is a digital product. Delivery begins after your payment is successfully confirmed.

Because digital products can be accessed immediately, purchases are generally final once you have received access to the product. MIXD does not offer an unconditional money-back guarantee.

Support may review a request involving a duplicate charge, a confirmed billing error, or a genuine technical delivery or access issue that MIXD is unable to resolve.

To ask for a review, email contact@jaybabey.com with the email used at checkout and your order details.

A successful payment is required before anything is delivered. Failed, declined, pending or canceled payments receive nothing.

Your purchase is delivered to the email address you used at checkout, so please enter a valid email you can access. If you don't see it, check your spam or junk folder.

If you have a legitimate delivery issue, contact@jaybabey.com can help.

If you have a genuine technical problem receiving or opening your purchase, contact contact@jaybabey.com. Support will work to fix your access first.

If you were charged twice for the same product or believe there is a billing error, email contact@jaybabey.com with your order details. Duplicate charges and confirmed billing errors are reviewed.

Failed, declined, incomplete or pending payments do not result in delivery, and no product is issued.

If you see a charge you did not make, contact contact@jaybabey.com and your card provider promptly.

Email contact@jaybabey.com with your name, the email used at checkout and your order details.