Order Support

Check spam and promotions folders and search for “MIXD”.

Still missing? Email contact@jaybabey.com with your order details.

Email contact@jaybabey.com with your order details and the correct email.

Open the download link in your purchase email. See Access Help for more.

Contact contact@jaybabey.com with both order details.

Color Academy has its own login. Use the email you enrolled with on the Color Academy platform.

Try another browser or device. Your download link stays active, so you can open it again from your email anytime.

Email contact@jaybabey.com and include your order email.